PRIVACY POLICY

Twinlion Poladi Motors Ltd
Last updated: [05/11/2025]

Twinlion Poladi Motors Ltd (“we”, “our”, “us”) is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, protect, and share your information when you visit our website or use our services.

1. Who We Are

Twinlion Poladi Motors Ltd
Company Number: 16661878
Registered Office: Cardiff, Wales, CF10 4BZ, UNITED KINGDOM
Email: info@twinlionpoladi.com

We operate in UK–India trade, including food imports, automotive spare parts exports, electronics exports, and procurement services.

We act as a Data Controller for the personal data we handle.

2. What Data We Collect

We may collect and process the following information:

A. Information You Provide Directly

• Name

• Email address

• Phone number

• Company name

• Delivery address

• Billing information

• Order details

• Enquiry details sent via website form or email

• Any documents shared for verification (optional)
  
  

B. Automatically Collected Data

When you access our website:

• IP address

• Browser type and version

• Device information

• Pages visited and time spent

• Cookies & tracking data
  
  

C. Transaction Data

If you place an order:

• Payment confirmation (not card numbers)

• Invoice and shipping details

• Customs-related documents

We do not store your debit/credit card information.

3. How We Use Your Data

We process your personal data for the following purposes:

• To respond to enquiries and customer support requests

• To process and manage orders

• To send invoices, receipts, and shipping notifications

• To comply with customs, VAT, EORI, and export/import requirements

• To improve our website and services

• To maintain business records and accounting

• To verify identity or prevent fraud

• To send important updates (order status, policy changes, service messages)

Marketing emails are sent only with your explicit consent.

4. Legal Basis for Processing (UK GDPR)

We process your data under the following lawful bases:

• Contract – to process your orders and enquiries

• Legal Obligation – customs, tax, and compliance requirements

• Legitimate Interest – improving services, fraud prevention

• Consent – for marketing communications
  
  

5. How We Store & Protect Your Data

We use secure servers and industry-standard protections to safeguard your personal data, including:

• Encrypted systems

• Access control policies

• Secure email and cloud storage

• Firewalls and malware protection
  
  

We retain data only as long as necessary for:

• Legal compliance (e.g., accounting)

• Active business relationships

• Ongoing support
  
  

Typically, business and order records are kept for 6 years as per UK law.

6. Sharing Your Data

We never sell or rent your data.

We may share your information with trusted third parties:

A. Service Providers

• Delivery and courier companies (DHL, FedEx, Royal Mail)

• Customs brokers

• Accounting and bookkeeping services

• IT support and hosting providers
  
  

B. Legal & Government Authorities

• HMRC (for import/export compliance)

• Border Force / Customs

• Law enforcement (only if required)

All third-party partners follow strict data protection requirements.

7. International Data Transfers

When shipping products internationally, your data may be shared with partners outside the UK (e.g., India, UAE, EU).

We ensure protection through:

• Contracts with data protection clauses

• Transfer under legitimate business purpose

• Minimum data sharing required for shipment
  
  

8. Your Rights Under UK GDPR

You have the right to:

• Access your personal data

• Correct inaccurate information

• Request deletion (“right to be forgotten”)

• Restrict processing

• Object to processing

• Request data portability

• Withdraw consent at any time
  
  

To exercise your rights, email: info@twinlionpoladi.com 

9. Cookies

Our website may use cookies to:

• Improve user experience

• Track website performance

• Remember user preferences
  
  

You can disable cookies through your browser settings.

10. Links to Third-Party Websites

Our website may include links to external websites.
We are not responsible for the privacy practices or content of these websites.

11. Changes to This Privacy Policy

We may update this policy at any time. Updates will be posted on this page with a new “Last Updated” date.

12. Contact Us

For questions or privacy requests:

Twinlion Poladi Motors Ltd
Email: info@twinlionpoladi.com
Registered Office: Cardiff, United Kingdom