TERMS & CONDITIONS

Twinlion Poladi Motors Ltd
Last updated: [05/11/2025]

Welcome to twinlionpoladi.com. These Terms & Conditions govern your use of our website and any products or services you purchase from us.

By accessing this website or placing an order, you agree to comply with these Terms & Conditions.

1. Company Information

Twinlion Poladi Motors Ltd
Company Number: 16661878
Registered Office: Cardiff, CF10 4BZ, United Kingdom
Trading Name: Twinlion Poladi

We operate as a UK-based import–export and trading company.

2. Use of Website

By using this website, you agree:

• Not to misuse or attempt to hack the website.

• Not to use the site for illegal activities.

• To provide accurate information when submitting enquiries or placing orders.

• To be at least 18 years old when entering into a contract.

We may suspend or block access for misuse or breach of terms.

3. Products and Services

Twinlion Poladi supplies:

• Automotive spare parts (export UK → India)

• Electronics & accessories (export UK → India)

• Packaged food products (import India → UK)

• Procurement and sourcing services

• Shipping & documentation support
  
  

All products are subject to availability and supplier verification.

4. Pricing & Quotations

• All prices are quoted in GBP (£) unless otherwise stated.

• Quotation validity is typically 7–14 days unless mentioned otherwise.

• Customs duties, clearance charges, and taxes (in the destination country) are the buyer’s responsibility.

• Prices may change depending on supplier availability and market conditions.
  
  

We reserve the right to correct pricing errors.

5. Orders & Payments

5.1 Placing an Order

An order is confirmed only when:

• We provide written confirmation, AND

• Payment is received in full (unless otherwise agreed in writing).

5.2 Payments Accepted

• Bank transfer (UK or international)

• Online payment link (if provided)

Twinlion Poladi does not store credit card details.

6. Shipping & Delivery

We ship using trusted carriers:

Delivery Responsibilities

• We ensure correct packing, labelling, and export documentation.

• Transit delays or customs holds are outside our control.

• Buyer is responsible for customs duties, taxes, and clearance fees in their country.
  
  

Estimated Delivery Times

• UK → India Express: 3–7 working days

• UK → India Air Freight: 5–12 working days

• India → UK Imports: 7–21 days depending on mode

These are estimates and not guaranteed.

7. Customs, Duties & Compliance

Buyers are responsible for:

• Customs duties

• Import taxes

• Country-specific regulations

• Providing accurate recipient details

Twinlion Poladi is not liable for items rejected or delayed due to:

• Incorrect import documents

• Restricted/prohibited items

• Wrong recipient information

• Customs policies
  
  

8. Returns, Refunds & Replacements

Due to the nature of import–export trade:

We do NOT accept returns on:

• Food items

• Perishable or consumable products

• Electronics once opened/used

• Custom or special orders

• International shipments already dispatched

Refunds are only provided if:

• The order has not yet been processed

• Product is unavailable and no alternative is accepted
  
  

Damaged Items

If a product is damaged during shipping, the buyer must:

• Inform us within 24 hours of delivery

• Provide photos/video of packaging and product

• Allow carrier investigation
  
  

We will assist with a courier claim where applicable.

9. Intellectual Property

All content on this website — text, images, logos, and layout — is the property of Twinlion Poladi Motors Ltd and cannot be copied or reused without written permission.

10. Liability Disclaimer

Twinlion Poladi Motors Ltd is not responsible for:

• Delayed deliveries caused by customs

• Transit damage caused by courier mishandling

• Import rejection due to buyer’s country regulations

• Incorrect product selection by the buyer

• Losses arising from reliance on website information

Our liability is strictly limited to the value of the order.

11. Privacy & Data Protection

Our use of personal information is governed by our Privacy Policy.
By using this website, you consent to our data collection and processing.

12. Contact Information

For enquiries regarding these Terms:

Twinlion Poladi Motors Ltd
Email: info@twinlionpoladi.com
Registered Office: Cardiff, CF10 4BZ, United Kingdom